Meet The Pond Guy

Angela started at The Pond Guy in 2020 as the Customer Service Manager to oversee our customer service team and grow and develop her team. She has spent the entire spring/summer 2020 season learning all things pond-related by working as a Pond Tech. Angela joins the tribe with more than 15 years in Retail Management and Customer Service experience.

Shelby started with The Pond Guy in 2014 as a Pond Tech. With the continual growth of the company, she has held several positions that have led to her current role as the Customer Care Supervisor. Shelby is dedicated to delivering exceptional customer experiences, enhancing customer satisfaction and loyalty!

Since starting at The Pond Guy in April of 2018, Harrison has quickly gained experience working as a Pond Tech, assisting customers in troubleshooting, and planning their ponds. He also works in our service department as a certified applicator, treating ponds, installing fountains & aeration units, and gaining real hands-on experience.

Rose joined The Pond Guy in 2022 as a Pond Tech, leveraging over 10 years of customer service and retail management expertise. With the company's expansion, she now serves as Sales Support Supervisor, overseeing trends, offering feedback to Pond Techs, addressing service gaps, and identifying opportunities for enhanced customer service and team success.

Kate joined The Pond Guy in 2020 as a Pond Tech. She joined the team with a Master's in Kinesiology and after leaving her position as a D1 Volleyball coach went into customer service. She grew up loving the outdoors and loves learning about water bodies and how to treat them. She enjoys assisting others and keeping their ponds and lakes looking beautiful.

Andy started as a Pond Tech with The Pond Guy in 2018. He joined the tribe after more than 10 years in customer service and retail management. He enjoys interacting with new people and creating a great experience with everyone he works with.

Paul started at The Pond Guy back in 2013 as a Pond Tech. He is such a team player and has quite often helped fill in at our retail store with maintaining our multiple water gardens out front. This hands-on experience has come in handy more times than we can count! Paul gets a lot of repeat customers calling in for him to help them.

Joel started as a Pond Tech with The Pond Guy in 2018. He joined the tribe after 8 years in the mental health field. He has always loved solving problems and ponds are simply that, just another problem ready to be solved. When he's not addressing the world's pond problems, he spends time with his wife, Kayla, and their sons, Jamison and Sutton.

Nikki started with The Pond Guy in March 2020. She has worked with our shipping warehouse, our production team, and out in the field as a state of Michigan certified service applicator. After two successful seasons in service, Nikki joined our Tech team in January. Nikki has a passion for learning and passing on her knowledge to our customers to assist them with all their pond and water garden needs.

Trevor started at The Pond Guy in 2018. With a lifelong passion for aquatics, he received his degree in Aquatic Biology. As the on-staff Aquatic Biologist, he enjoys figuring out the right solution to some of the most difficult problems while helping the customer learn along the way.

Camille has over 15 years of experience in Customer Service in the restaurant and retail industry. What she enjoys most about working at The Pond Guy is having the opportunity to help a customer find the products they need to solve any pond-related issues.

Garrett started with The Pond Guy in 2018. He has diverse manufacturing, sales & customer service background which is a great fit for our company. He strives to find the right solution for each client's specific pond needs and enjoys the rapport he has with the customers and the other pond techs.

Austin graduated college with a Sports Management and Business Administration degree. He is passionate about helping people and loves learning about people and places. Austin brings to the tribe a background in sales and enjoys this role because it gives him the ability to meet new people. Austin is an avid sports fan who loves connecting with customers through sports. His favorite sports team is the Detroit Red Wings!

Nancy began her career with The Pond Guy in 2018. Nancy spent many years in IT working troubleshooting issues to find the proper solution for customers. She is excited to troubleshoot pond concerns. Nancy enjoys interacting with customers and helping them find the right product to meet their needs and exceed their expectations.

Julie comes to the Pond Guy with over 20 years in Retail Sales, Banking, and Customer Service Experience. "I have a passion for Gardening and helping customers enjoy their ponds, lakes, and water gardens." She also spends her free time volunteering in her community.

PJ started with The Pond Guy in 2020. She has over 20 years of Customer Service and Sales experience. With a bachelor's degree in Fine Arts, she loves all the creative designs of water gardens. Growing up on Lake St. Clair, she has a passion for all things water. PJ takes pride in helping customers fully enjoy their ponds.

Stephanie joined The Pond Guy in January 2022 after 15 years in customer service and 8.5 years in marketing. She loves helping customers with all their pond, lake, and water garden needs. When not talking about aquatic habitats, Stephanie spends her time out and about on family adventures.

Ashley joined The Pond Guy in 2021 after years of experience training customer service, sales, and technical support. In her free time, you can find her enjoying the outdoors with her husband and children. She enjoys the challenge of finding the best and most effective solutions for our customers to enjoy their water gardens and ponds. Ashley looks forward to continuing to help our customers’ dreams of a beautiful pond come to life.

Kim has over 20 years of experience in customer service & sales and aims to always exceed customers’ expectations. She has a servant-driven heart with a passion to help The Pond Guy customers find resolutions for their concerns, along with the products & tools they need to maintain and enjoy healthy & beautiful ponds and water gardens.

Megan joined The Pond Guy Tribe as a Pond Tech in December 2022. She brings a broad background of Customer Service experience with her and has a passion for helping others. Megan is very family-oriented and has always loved spending time exploring and enjoying the outdoors. She is excited to be able to help customers with their water garden, pond, and lake needs!

Dave started with The Pond Guy in Spring 2021 as a state of Michigan certified service applicator. After a successful season in service, Dave joined our Pond Tech team in November. With over 20 years of retail sales and management experience, Dave has a passion for learning and passing on his knowledge to our guests to assist them with all their pond and water garden needs.

Jennifer started at The Pond Guy in 2023. She has over 20 years of experience in sales operations management. She brings to the job a passion for helping our customers with pond and water garden products and education, continuous learning and providing excellent customer service.

Kyle started with The Pond Guy in April of 2023. He served in the United States Air Force for 6 years as a Logistics Manager and has a sales & customer service background which is a great fit for our company. What he enjoys most about working for The Pond Guy is helping customer’s troubleshoot their pond issues and coaching them through proactive solutions to maintain a healthy pond.

Jake started with The Pond Guy in 2021 with our store in Armada, Michigan. He joined with 10 years of experience in customer service. Jake enjoys speaking with new customers and helping make ponds simple and enjoyable for all.

Elizabeth joined The Pond Guy Tribe in the Spring of 2023. She has spent her time becoming familiar with all things ponds! Elizabeth comes from a strong sales and customer service background. As a Pond Tech, she loves talking with customers from all over the United States! Elizabeth is customer-obsessed and prides herself on the positive experiences she’s able to provide to our customers. She looks forward to talking with you soon!

Bill joined The Pond Guy in July 2023. He brings 20+ years of Customer Service & Sales experience to the Tribe. His passion is solving all issues Pond, Lake, and Water Garden related for his customers. Bill understands each water body presents its own set of unique challenges--helping people take a proactive approach to overcoming those challenges and unlocking their water body’s full potential brings him the greatest satisfaction. Outside of work Bill loves all things sports and spending time with his wonderful Family & Friends.

Gia began working for The Pond Guy in 2013 processing online and mail orders. She then moved on as a Pond Tech to help customers with anything pond-related. She currently works as the Customer Care Lead providing help with warranty and order-related concerns and leading the Customer Care Team.

Kaylen started with The Pond Guy in 2018 as a Pond Tech. Growing up with a water garden, she has always enjoyed the experience of ponds, water plants, and pet fish. Having worked years in customer service, Kaylen has the experience and ability to help and is excited to assist any customer with their pond needs.

Angie was interested in the pond tech position because she was a TPG customer. She owns a pond and has used several of the products herself. She is eager to assist you with your pond needs and understands the excitement that comes when you have your pond in tip-top shape.

Lisa joined The Pond Guy in 2019, working in shipping and production. She soon moved to Customer Care Support and then to Customer Care, assisting with customer resolutions, returns, and warranty questions. When not helping customers with their ponds and lakes, you'll find Lisa in the great outdoors enjoying many adventures, from hot air balloon rides to fishing charters.

Missi started with The Pond Guy in the spring of 2019. Since starting, she has worked with many departments, including Shipping/ Warehouse, Returns, and Customer Care Support. She has since joined the Customer Care Team, handling anything from returns to customer resolutions. She loves the positive atmosphere that The Pond Guy provides its employees and strives to share that positivity with each customer.

Sarah came to The Pond Guy excited to learn how to improve her own pond. Now part of the tribe assisting customers with questions by answering emails, processing web orders and tracking packages; when she is not hard at work, she can be found spending time with family and traveling every opportunity she gets.

Janet began her career with The Pond Guy in February 2022. She joined the Customer Support Admin team after 25 years in the teaching profession. She works with our online customers by processing web orders, tracking packages, and responding to customers’ emails. Janet has been expanding her knowledge of ponds and lakes and is eager to assist customers with their questions.

Dawn began with The Pond Guy in the Fall of 2022 with the Customer Care Support Team. She works directly with customers and provides excellent customer service by answering calls, and emails, processing web orders, and focusing on customers' inquiries and concerns. When not at work, she enjoys spending time with her family and enjoying the great outdoors.

Paula began her career at The Pond Guy in November of 2021 as a part of the Customer Support Admin team. She has spent her entire career in customer service. She works with our online clients by processing web orders and responding to customer inquiries. She looks forward to a future of continued professional and personal growth with TPG.

Jenny joined The Pond Guy in 2018 after 20+ years in hospitality management. As a Pond Tech, she enjoys creating maintenance plans for customers' ponds, troubleshooting concerns, and ensuring they have everything they need to enjoy their pond for the season. Jenny looks forward to using her love of ponds and product knowledge to help others.

Stephanie joined The Pond Guy in the summer of 2023 in the Customer Care Support department. She brings 10+ years of experience in customer service and operations management, and 5 years in purchasing/office management in manufacturing. Though she has been very lucky to be home as a wife and mother for 10 years previously, she is really enjoying learning all things “ponds” and helping our customers to enjoy their ponds as well. She is very positive and energetic and looks forward to future opportunities to share that with others at The Pond Guy.

Klarissa started at The Pond Guy in 2021 as part of the warehouse and shipping Department. With her background in customer service and retail management, she moved into the Customer Care Support role to work directly with customers and assist in providing excellent customer service. Klarissa is now assisting our online customers by answering emails, processing web orders, and focusing on customers' inquiries and concerns.

Sydne began with The Pond Guy for the summer of 2019 as part of the production and shipping team. She returned in May of 2020, moving onto a Customer Care Support role. Sydne works with our online customers by answering customer emails and processing web orders.

Megan joined The Pond Guy in 2021. She joined the tribe with over 10 years of sales and retail management experience. She enjoys assisting customers with their pond needs, and helping customers be able to experience the full potential, and beauty, of what their pond has to offer!

Amber joined the Pond Guy in 2022 as a Chat and Email Specialist. She enjoys assisting customers with all their pond and fish care needs. When not at work, she enjoys spending time with her family and friends.

Lauren began working for The Pond Guy in July 2020. She started in the customer service department and quickly moved to the HR team. In her role, Lauren oversees the hiring team and executes the hiring process from beginning to end. She loves having the opportunity to add amazing people to the tribe!

Shannon started at The Pond Guy in April of 2023, bringing her over 10 years of experience in customer service to the Customer Care Support team. She has since moved on to the HR Department as an Administrative Assistant. Shannon greets guests visiting our office and supports the hiring department in booking interviews and assisting applicants through the interview process all while showcasing our company culture.

Rachel joined The Pond Guy in 2023 with four years of experience in recruiting and talent acquisition. In her current role as Recruiting Coordinator, she is responsible for overseeing the resume and review process, engaging in outbound sourcing to fill vacant positions, and maintaining communication with applicants.

Anne Marie started with The Pond Guy in 2016 as a Pond Tech with over 20 years of customer service experience. She has continued to grow with the company and is now a part of our HR Department. She is leading our department shadow program, conducting interviews, sourcing new applicants, and scheduling training for new hires.

Kelly started at The Pond Guy in 2016 as a Pond Tech. Shortly after she advanced into the Local Store & Service Office Manager position and then the Customer Experience Manager role. After developing her backfill she was able to take on a new role for the company. She is now overseeing hiring and is able to develop internal employees to create wonderful customer experiences.

Joe started with The Pond Guy in 2003 in the service department, raking ponds for extra money while going to college. As the company started to grow, he took on more responsibility and quickly rose through the ranks of shipping/receiving, sales, accounting, IT, and marketing. Since 2008, he has held the position of Vice President & General Manager.